Server Tracking
We track your system and network continuously. While this if we find a problem, you will be noticed and we give a quick response at the same time in base of System & Network tracking.
This service is one step higher than periodical maintenance. This service includes system monitoring and giving response within the your knowledge over a year contract.
Main Components
1- Your system and network devices tracked by “Monitoring System” and their status report sent in periodically.
2 – When the problem determined, you will be noticed at the same time.
Uptime status of your system can be tracked by service of system and network tracking. Also it provides to detect critical problems and solve them.
System & Network tracking and a timely response divided to two service levels.
Standard
Response transactions in this level evaluated together for same level customers and problems will be solved in order by created time. We start to give support for this level maximum in four hours.
Weekdays Hour of works: In this level, Your system tracked between 09:00 – 17:00 in weekdays. Between this time, if you have a problem, we give support between these hours.
Whole Week Hour of Works: In this level, Your system tracked between 09:00 – 17:00 in weekdays. Between this time, if you have a problem, we give support immediately.
7×24: Tracking and response on this level occurs 7 days 24 hours. Our expert stuff gives support by problem creating time. In this situation, our stuff may be late for your request.
Primary
It is interference level for primary problems. In this level, your problem cam solved in 30 minutes.
Weekdays Working Hours: In this level, Your system will be tracked between 09:00 – 17:00 in weekdays. Between this time, if you have some problem, we will start to give support as our routine level.
Whole Week Working Hours: In this level, Your system tracked between 09:00 – 17:00 in weekdays. Between this time, if you have some problem, we will start to give support as our routine level.
7×24: In this level, we give support for 7/24 and our expert stuff give a priority for this.